01Introduction
Welcome to HydroHaven.
At HydroHaven, we respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains how we may collect, use, store and disclose personal information when you visit our website, submit an enquiry or request information about our water filtration solutions.
In this policy, “HydroHaven”, “we”, “us” and “our” refer to the business operating the HydroHaven website.
By using our website, you acknowledge that you have read this Privacy Policy.
02Personal Information We Collect
We may collect personal information that you voluntarily provide when interacting with our website, including when you:
- Complete a contact or quote request form.
- Ask questions about our products or services.
- Contact us directly.
- Communicate with us regarding an enquiry.
Depending on the information you provide, this may include your name, email address, phone number, property-related details and the contents of your message.
We may also collect certain technical information about your website visit, such as browser type, device information and pages visited, where applicable through our website tools and technologies.
03How We Use Your Information
We may use the information collected to:
- Respond to your enquiries and quote requests.
- Provide information about our Whole Home Filtration and Reverse Osmosis Systems.
- Communicate with you about our products and services.
- Understand and improve our website and customer experience.
- Maintain website security and prevent misuse.
- Meet applicable legal and regulatory obligations.
We will handle your personal information in accordance with applicable privacy laws.
04Cookies and Website Analytics
Our website may use cookies or similar technologies to support website functionality, understand visitor activity and improve performance.
If analytics or marketing tools are enabled, they may collect information about how visitors interact with our website.
You can manage or disable cookies through your browser settings. However, some website features may not function as intended if certain cookies are disabled.
The specific cookies and tracking technologies used will depend on the tools enabled on our website.
06Storage and Security
We take reasonable steps to protect personal information against misuse, interference, loss, unauthorised access, modification and disclosure.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, or as required or permitted by applicable law.
07Third-Party Websites
Our website may contain links to third-party websites or services.
We do not control those websites and are not responsible for their privacy practices or content. We encourage you to review the privacy policies of any third-party websites you visit.
08Accessing and Correcting Your Information
You may request access to personal information we hold about you and ask us to correct information that is inaccurate, incomplete or out of date, subject to applicable laws.
To make a request, please contact us using the details provided on our Contact Us page.
We may need to verify your identity before responding to certain requests.
09Marketing Communications
If we send you marketing communications, we will do so in accordance with applicable laws.
You may request to stop receiving marketing communications by following the unsubscribe instructions provided in the communication or by contacting us directly.
We may still contact you when necessary to respond to an enquiry or provide service-related information.
10Your Privacy Rights
Depending on the circumstances and applicable law, you may have rights relating to access to, correction of, or complaints about the handling of your personal information.
If you have a concern about how your information has been handled, please contact us first so we can review your concern.
Where applicable, you may also have the right to raise a complaint with the relevant privacy regulator.
11Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, business practices or legal obligations.
Any updates will be published on this page, together with a revised “Last Updated” date.
We encourage you to review this page periodically.
12Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us through our website.
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Phone0411 622 722
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LocationAustraliaServing Byron Bay, Sydney, Melbourne, Brisbane & Nationwide
Website: https://hydrohaven.com.au/
Contact: Please visit our Contact Us page to submit your enquiry.
